warranty & returns

Return Policy

Our return policy is only valid for 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Special order items and/or custom items
• Electrical components that have been opened or installed.
• Products that are hazardous materials, or contain flammable liquid and gasses.
• Any item not in its original condition, damaged items, or items missing parts due to reasons outside of manufacturer error.
• Parts that have been installed or attempted to be installed, or are not in new condition with obvious signs of use.

To complete your return, we require a receipt or proof of purchase. We also require a Return Authorization Number, you must contact us to recieve your number and have it written clearly on your return package or your return will be deemed invalid. DO NOT SEND RETURNS WITHOUT PRE-APPROVAL FROM TCP STAFF.

Failure to adhere to the guidelines of our return process may deem your return and subsequently your desired refund invalid. If any of our criteria for eligible returns is not met your request for return/refund may be rejected.

Returns that are deemed invalid may result in several consequences, including the inability to receive a refund. If your return does not meet the specified criteria, it may be denied and returned to you without a refund. Additionally, TCP may retain possession of items returned that do not comply with our policy, leading to no refund being issued. You may also incur additional shipping charges for returning invalid items. Repeated invalid returns could affect your eligibility for future returns or exchanges. In some cases, items that do not meet return criteria may be disposed of rather than returned. Please ensure all return conditions are met to avoid these consequences. Thank you for your understanding.

Return authorization number process

To initiate a return, please follow these steps:

1. Reach out to us at info@tcpor.com or call (903) 504-5521 to inquire about your eligibility for a return.
2. If you are deemed eligible for a return, we will provide you with a Return Authorization Number (RAN).
3. Write the RAN clearly on your return package. For added security, we recommend writing it multiple times to prevent any chance of it being obscured during transit.
4. Ensure that your package includes the RAN; otherwise, your return may be deemed invalid.

Refund process & procedures (only applicable when you’ve been approved for a refund)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and let you know if you’re elidgible for a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 3-5 business days after the refund has been approved. In some cases you may instead be sent a TCP Gift Card within 3-5 business days, please note this time frame denotes when your Gift Card will be shipped NOT delivered. Expect additional time beyond the initial 3-5 business days for the transit of your TCP Gift Card.

A 30% restocking / cancellation fee will be applied to ALL approved returned or cancelled items. Special order items are non-refundable.

Late or missing refund procedures

Note: Most banks take 7-10 days to credit your account once the refund has been issued.

1. If you haven’t received a refund yet after 7-10 days, first check your bank account again.
2. Then, contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tcpor.com.

Sale items

Sale items are not eligible for refunds. Sale items are marked down to provide our customers with exceptional value and limited-time deals. This policy allows us to maintain our pricing strategy while offering you significant discounts

Exchanges (if applicable)

We only replace items that are found to be defective or damaged due to an evident manufacturing defect. If you receive an item that does not meet these criteria, such as damage incurred during installation or regular use, it will not be eligible for exchange. Additionally, items damaged during transit are also not eligible for exchange, as the liability for any transit-related damage rests with the shipping company used. If you believe your item qualifies for an exchange, please contact us at info@tcpor.com to initiate the process.

Shipping

Ensure you have been deemed eligible for return by TCP directly prior to returning any product(s).

You must have a Return Authorization Number before you can return any items. Please contact us to recieve your number and have it written clearly visible on your return package or your return will be deemed invalid. We reccomend writing your number multiple times throughout the package, as one instance of the number being written runs the risk of being obscured in transit. DO NOT SEND RETURNS WITHOUT PRE-APPROVAL FROM TCP STAFF & A VALID RETURN AUTHORIZATION NUMBER.

Once approved you may return your product. To return your product, please mail your product to… TCP Pro Racing. 13420 Hwy 155 S., Tyler, TX 75703

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Definitions Section

To ensure clarity, the following definitions apply to terms used in our return policy:

• Return Authorization Number (RAN): A unique identifier provided by TCP Pro Racing that must be included on your return package. This number is required for the return to be valid and processed.
• Original Condition: The state of the product when it was first received, unused, and undamaged, with all original parts, accessories, and packaging intact.
• Special Order Items: Products that are custom-made, personalized, or ordered specifically for a customer. These items are non-returnable and non-refundable.
• Electrical Components: Any part or product that involves electrical functionality, including but not limited to wires, connectors, circuits, and electronic devices.
• Hazardous Materials: Substances that pose a risk to health, safety, or property, including flammable liquids, gases, and other regulated dangerous goods.
• Restocking Fee: A 30% charge applied to the total cost of returned or canceled items to cover handling, inspection, and repackaging costs.
• Non-returnable Items: Items listed in our policy that cannot be returned for a refund or exchange. These include gift cards, special order items, opened or installed electrical components, hazardous materials, and items not in original condition.
• Proof of Purchase: A receipt, invoice, or any other documentation that verifies the purchase of an item from TCP Pro Racing.
• Pre-approval: The process of contacting TCP Pro Racing to determine if your item is eligible for return, resulting in the issuance of a RAN if approved.
• Sale Items: Products sold at a discounted price, marked down from their original price. These items are non-returnable and non-refundable.
• Refund Processing Time: The period from when a return is approved and inspected to when the refund is issued. This process typically takes 3-5 business days after approval.
• Trackable Shipping Service: A shipping method that provides tracking information, ensuring that the sender can verify the delivery status of the package.
• Manufacturing Defect: A fault or imperfection in a product that is due to the manufacturing process, making the product unsuitable for its intended use.

billet rack warranty

Racks must be returned to TCP in person by appointment or shipped (at the customer / authorized dealers expense) for inspection. When shipping the rack, please include a Warranty Claim Form.  For warranty paperwork, please click HERE

Twisted Customs Performance LLC (TCP) warrants to the ORIGINAL buyer of any billet steering rack that it is free from any defects. The workmanship and materials, are subject to the following conditions:

• The product must be properly installed, used, and maintained (this includes boot maintenance). Stripping the threads on the heim, clevis, or inside the steering bar will not be covered. Continuing to operate the ride with a damaged rack will also prevent coverage. 
• We do not warranty boots. Excessive damage to components due to torn boots is not covered. Riding with a torn boot and ruining other components will prevent coverage. Inspection of boots should be part of regular ATV maintenance. (If you send your rack in for warranty, you will owe for boots and return shipping) Boot kits are $55.00 each. You may purchase them and change them yourself or mail the rack to us and we will change them for you. 
• TCP typically only guarantees the rack body and it’s internal components. The clevis and heims are not warrantied but can also be purchased for replacement. 
• If the billet rack case (body) has been attempted to be opened, ALL WARRANTIES WILL BE VOIDED.
• If the rack is damaged from a collision, repair or replacement will not be covered under warranty.
• Twisted Customs Performance LLC / TCP Off Road / TCPor.com is not liable for any incidental or consequential damages.
• Determination as to the existence and nature of any defect in workmanship or product shall be made by TCP, and all such determination shall be final.
• The purchaser must have completed and sent in ALL necessary warranty requirements within the designated time frame or all warranties will be null and void.

If all of the above terms are met, Twisted Customs Performance / TCP will repair or replace the defective parts. Depending on the nature of the warranty either a $100, $200, or $400 (full replacement) warranty fee will be assessed. If we determine the damages are not covered under warranty, the rack will be evaluated for free and repairs will be recommended. Any repairs for damages not covered by the Warranty will be at the consumers expense.

DISCLAIMERS

• SHIPPING to and from TCP is the responsibility of the consumer. Please keep up with your own tracking number. For customers outside of the United States, any fees associated with Customs or Duties are also the responsibility of the consumer.
• THIS WARRANTY CANNOT BE TRANSFERRED AND IS ONLY VALID FOR THE ORIGINAL RETAIL PURCHASER.
• This Warranty extends to both TCP customers and Authorized Dealers.
• If you have a billet rack that is out of Warranty or you purchased a billet rack second-hand, you can either purchase parts to service it or send it in to us for a repair estimate. 

If you need to make a warranty claim, please ship your complete rack (even if broken) with your original receipt and completed warranty form to: 

TCP Off Road

13420 Hwy 155 S.

Tyler, TX 75703

transmission warranty

 What is NOT Covered Under This Warranty?

This warranty does not cover damage or loss due to the following:

• Misuse, maintenance neglect, abuse, vandalism, abnormal operation, environmental conditions, or accidents. Internal modification with aftermarket performance parts
• Damage caused by lack of lubricants or fluids that lead to failure will void the warranty. You are asked to maintain your vehicle at regular intervals and be able to provide us with those service records. 
• The failure caused by components or parts not furnished by the manufacturer.
• Any repairs not authorized or approved by the remanufacturer will void the warranty. 
• Damage caused by aftermarket wheels, tires or suspension void the warranty.